🔔Important Guide Line: Hacker Reports

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GlobalVillager

[Moder⁺] GlobalVillager
Staff member
Core Staff
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This guide aims to help you report hacked clients in the proper way, without issues or your report getting denied.

1. Introduction
As much as we wish this to not be made, we believe this is now a must. The large amount of people being unable to do anything due to them now knowing how to actually record, report or even that video proof is actually needed is quite unfortunate.
A lot of you might believe this is quite useless, which is great to hear! However, this may contain a few information that you may not know yet about but are very much useful, as later on, when reporting, you will notice that your report will be denied, even if the player is probably blatantly(definition: "done openly and unashamedly") hacking.

2. Recording
Of course, we will not be accepting image proof of someone using movement hacks or combat hacks or more, we require video proof to be able to validate it.
To make sure your request does not get denied, please make sure you do not use replay mod or any alternative mod that allows editing of the video as such may get ignored and usually direct denial.
If you're unfamiliar with any recording software, you're pleased to check the following:

  1. OBS Studio
  2. Bandicam
  3. Xbox recorder ( available in windows 10, to start recording use Ctrl key + R key on your keyboard )
To know what to exactly record, please continue reading, it is important for you to know what information we want from both you and the violator, this, making it easier for us to instantly ban the violator.
NOTICE: HAVING A 5 SECOND RECORDING MAY NOT BE ENOUGH SOMETIMES, WE RECOMMEND YOU TO HAVE A GOOD AMOUNT OF FOOTAGE, SINCE YOU MAY NOTICE SOME THAT MIGHT BE GLITCHED MID AIR WHICH WOULD LEAD TO FALSE BANNING THE PERSON, WHICH IS NOT WHAT WE'RE LOOKING FOR.

3. Ping
We understand it is not that easy for you to have a mod which shows you the player ping easily or even the /ping command not showing you the second player ping, however, we require you to have the tab list open showing us your ping and his ping ( unless you have a mod which shows us both you and the player ping, then we might let your proof pass ).
Explanation to this decision: It was not easy to be made, and to be honest, it was a necessary one, imagine if you teleport around and someone got a video of you, or even stuck in mid air with a high ping, or you critically attack someone and he records you but doesn't show the ping, you would be banned in no time, which is what we are preventing. Ping is a major issue everyone has these days, and you can't blame the other person on such situation can you? Well, spoiler alert, no you can't and that's why having a little bit of lag can also be an issue, we know that hacked clients are able to fake their ping, however, with how we analyse such situations, it's pretty much impossible to not get banned if you're hacking, if your legit and have a high ping, do not worry we guarantee you an acceptance of ban appeal as an apology of such and we usually have rare to no false bans.


4. Ticks Per Second

Ticks Per Second (also known as: TPS) is to quantify the overall health of your server's performance, and of course, having server performance issues could also lead to, in certain occasions leading to a player get "caught" as hacking while he's not. To prevent such, we've found the ideal of you guys using "/tps" if possible (this is optional, not recommended unlike the recording & ping, this is a rare chance to occur due to server issues).

5. Frames Per Second
Frames Per Second (also known as: FPS) are usually an issue that we encounter when people are playing a game, and such may cause issues when recording, of course, having such issues is a must fix from your side, however, to be able to provide you full support over this, seeing you with 1 FPS or ~10 FPS and it's seriously unclear, it would be unfortunate but don't believe in yourself, there's a high chance of it being denied, unless you magically pull a clear view of it, which is great., then we will accept it with no doubt.

6. Player Name
We've noticed that some of you have some kind of texture packs not allowing us to fully view who the players are in a few directions, of course, even with the tab list shown, we won't be able to know who you're reporting or dealing with, you could put a random person name you want him to be banned but it's another player, don't worry we managed to solve such issue: thank you for reporting, however, we were unable to find the player name, thus, violation not found, consider making it more clear next time. This solves false positives, and teaches you to learn that we need to see the player name, hiding it, using laby mod to change the player name ( as in, the player has pen symbol [🖊️ ] next to his name ) will lead to your report to be denied.

7. Upload
To ensure that you know how to actually share the video, of course, we can't just go to your laptop hardware and see the proof, you will need to upload such on one of the social media platforms, and specifically preferred youtube, however, we provide you all the options to do be able to ensure that you're more free to upload on all the social media platforms not leaving you to one specific platform which you might be either country banned / blocked or have some issues ( potentially slower than X social media platform ).
Before we actually list you the list of all social media platform where you're able to upload them on, please be aware that revoking such or making them only to you or to certain people will not work, they will need to either be public or viewable to who clicks the link ( usually only the moderator team checks them only ), please be aware that if you revoke the video or delete it or set it to you only, an un-ban may occur on the player when rechecking the person, yes, we recheck them multiple times not one time.
Social Media Platform you're able to upload your proof on:

  1. YouTube.com (RECOMMENDED)
  2. Streamable.com (NOT RECOMMENDED)
  3. Google Drive (RECOMMENDED)
  4. Vimeo.com (NOT RECOMMENDED)
DO NOT UPLOAD ON TIK TOK, YOU HAVE BEEN WARNED, WE WILL NOT ACCEPT TIK TOK AS PROOF.
PLEASE AVOID USING YOUR PHONE TO RECORD AND / OR UPLOAD, EVEN IF IT'S BETTER FOR YOU, IT'S NOT FOR US AND SOMETIMES MAY LEAD TO A DENY WHILE THE PLAYER WAS ACTUALLY HACKING.

PLEASE BE SURE THAT YOU ACKNOWLEDGE THAT ANY FAKE OF PROOF MAY LEAD TO LOTS OF ISSUES BETWEEN YOU AND THE STAFF TEAM, THIS, LEADING TO: PLEASE DO NOT SEND PROOF LESS THAN ~30 SECONDS AND DO NOT EDIT THEM, AS WE MAY DENY IT AND THE REASON MAY SOMETIME NOT BE PROVIDED.
 
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